Frequently Asked Questions

How does the personalisation work?
On personalised products, you upload your photo or enter your text right on the product page before adding to cart. You'll see a preview so you know exactly what you're getting.

What photo quality do I need?
Higher is better. A clear photo from a recent phone is usually perfect. Blurry, dark or tiny images may print blurry, and we'll email you if something looks too low-quality to print well.

Why are some products slower to arrive?
We print in Australia where we can (fast), but a few products are only made overseas (slower). Every product page and our Shipping page tell you which is which, with clear Christmas cut-off dates.

Can I get it in time for Christmas?
Yes, if you order by the cut-off dates on our Shipping page. Australian-printed items have a later cut-off than overseas ones. Order early to be safe.

Everything's made to order, what does that mean?
Nothing sits in a warehouse. Each item is printed just for you when you order. That's why there's a short production time before shipping, and why we can offer so much personalisation.

Can I print a logo, brand, or a character from a show or movie?
Sorry, no. We can't print copyrighted or trademarked material. Your own photos, your own text, and original designs are all good to go.

What if it arrives damaged or wrong?
We'll sort it. See our Returns page. For misprints or damage, we replace or refund. Just email us with a photo within 14 days.

Do you ship to New Zealand?
Yes. Add a few days to delivery times and order a bit earlier for Christmas.

How do I contact you?
Email us at support@madetomeanit.com. We're a small Aussie team and we actually read them.