Refund policy

Made To Mean It: Returns & Refund Policy

Because every item is personalised and made to order, we handle returns a little differently from a normal shop. Please read this before ordering.

Misprints, damage or defects: we fix it

If your item arrives damaged, misprinted or defective, we will replace it or refund it. Email support@madetomeanit.com within 14 days of delivery with your order number and a photo of the problem. You won't need to pay to send anything back, and in most cases you won't need to send the item back at all.

Change of mind on personalised items

Personalised products are custom-made with your photo or text and can't be resold, so we generally can't accept change-of-mind returns or exchanges. Please check your design, spelling and photo in the preview before you order.

Wrong size (apparel)

Please check the size guide on each product page before ordering. If you order the wrong size by mistake we can't refund a made-to-order garment, but email us and we'll help where we can.

Cancellations

Production starts quickly, so we can only cancel an order that hasn't entered production yet. Email support@madetomeanit.com as soon as possible if you need to cancel.

Lost or late parcels

If your tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, email us and we'll work with the carrier to find it, or replace or refund it.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card provider may take 5 to 10 business days to show it.

Your rights

This policy does not limit your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure or is not as described, you are entitled to a replacement or refund. Customers in New Zealand also keep their rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Questions? Email support@madetomeanit.com.