Returns & Refund Policy

Because every item is personalised and made to order, we handle returns a little differently from a normal shop — please read this before ordering.

Misprints, damage or defects — we fix it, no argument

If your item arrives damaged, misprinted, or defective, we'll replace or refund it. Email support@madetomeanit.com within 14 days of delivery with a photo of the issue and your order number. This is on us.

Change of mind on personalised items

Because personalised products are custom-made with your photo or text, we generally can't accept change-of-mind returns — they can't be resold. Please double-check your design, spelling, and photo in the preview before ordering.

Wrong size (apparel)

Our tees, hoodies and crews are standard unisex fits, so check against a similar garment you already own before ordering (email us if you're unsure). If you order the wrong size by mistake, we can't refund a made-to-order garment, but email us and we'll help where we can.

Cancellations

Because production starts quickly, we can only cancel an order if it hasn't entered production yet. Email us ASAP if you need to cancel.

Your rights

This policy doesn't override your rights under Australian Consumer Law. If a product is faulty or not as described, you're entitled to a remedy.

Questions? Email support@madetomeanit.com.